At DEZ.K, we strive to ensure your complete satisfaction with our jewelry. If you need to request a refund, please see our terms and conditions below:

1. Deadline for Application

• The customer can request a refund within 7 calendar days after receiving the order, in accordance with the Consumer Protection Code.

2. Product Conditions

• To be eligible for a refund, the product must be in perfect condition, with no signs of use, accompanied by the original packaging and invoice.

• Customized or custom-made products are non-refundable, except in cases of manufacturing defects.

3. Refund Process

• Once your return is received and inspected, we will contact you to confirm whether or not your refund has been approved.

• The amount will be refunded using the same payment method chosen at the time of purchase.

• In case of payment by credit card, the refund period may vary depending on the card issuer.

4. Shipping Costs

• The cost of return shipping will be the customer's responsibility, except in cases of order error or manufacturing defect.

5. Support

• To request a refund or clarify any doubts, please contact us by email: info@dezk.com.br